Businesses routinely describe onboarding and account set-up as complex, lengthy and highly frustrating. Companies tell us that simple and clear communication is the key to simplifying this process.
Over 40% of those we spoke with highlight clear, upfront descriptions of the process and requirements involved as the most crucial factor contributing to a more effortless and overall better onboarding experience.
With more than one in five businesses abandoning their account set up with a new provider over a lack of upfront communication, this seemingly simple factor can be challenging.
Having a digital set-up for document submission with personalised support for when they need it is also a priority for well over one in three businesses. Nearly half (46%) of companies in Hong Kong tell us this is critical to an easy account set-up.
Straightforward and streamlined processes, while being honest and upfront about what is involved, remove the sting of frustration from onboarding.
With communication a vital part of the relationship, onboarding can be easy!
